Visits During COVID-19
Opening Times / Bookings
The museum will only be open to visitors via our online pre-booking system. This will allow us to control and limit the number of people in the museum. It will also eliminate any delays at reception and minimise face to face time. It will also allow us to implement contact tracing in the event that someone reports to us that they have developed symptoms of COVID-19. All visitors MUST book via our online system.
NHS Track & Trace
We ask you to scan the QR code at reception to acknowledge your entry into the museum. This will allow the NHS to contact you should someone enter the museum on the same day as you who might later be diagnosed with COVID-19.
If You Have ANY Symptoms
Please DO NOT book if you have any of the symptoms of COVID-19, and stay at home. However, if you do book, and then develop any symptoms between then and the day of your visit, simply email us and we will postpone your booking until a date that you can safely visit.
When you arrive at the museum we will ask you to clean your hands at our hand sanitiser station. We will not allow entry to anyone not cleaning their hands. Other hand sanitiser stations will be positioned around the museum for you to use. Please remember that there are lots of keyboards, controllers and mice in the museum that are tricky to clean, so ensuring your hands remain clean throughout your visit is essential.
It is impossible to distance some of our exhibits. So we will asking that you do not use a machine if someone outside your social bubble is using one next to it. Please be patient and come back when they have finished. It is essential that you remain at least 2m away from people not in your own social bubble. Signs to this effect will be up to remind you. We have created 'bubble zones' around the museum and ask that you stick to these zones. We have not implemented a one way system, to eliminate the chance of people crossing paths directly. Instead please find a free bubble zone and occupy that while you wait for other bubble zones to become free. Children must be accompanied at all times to ensure social distancing.
The toilets will be open. Cleaning wipes and sanitisation products will be in the toilets for your use.
We are trying to make sure your visit to the museum is as unaffected as possible but there will be a couple of items not available for use. These are the Virtual Reality exhibit (that requires a headset to be worn), and the 'pixel wall' that uses lots of small plastic pieces to make an image. These have been replaced with some surprise hands-free interactives that we know you'll love!
All of the same machines usually in the classroom will still be available to use. There will just be less of them, and they will be spread apart to ensure social distancing.
All of the machines available to use in the main gallery will still be usable. Where possible we will be spreading machines apart to ensure social distancing. There may even be some extra exhibits out for you to see!
Our café tables will NOT be available. Sweets, crisps and canned drinks will be available, but no hot drinks.